Terms & Conditions

INSURANCE POLICY

All renters of vehicles are covered against liability to third parties for death injury and damages to property.

COLLISION DAMAGE WAIVER (CDW) & COLLISION DAMAGE WAIVER plus (CDWplus)

Offers reduction of the renter’s liability for damage to the rented vehicle, under the condition that the Greek Traffic Law is not violated, to a maximum charge of €750 for groups A, B, C and €900 for group D,E.F,Q, The renter may further reduce the above liability to a maximum charge of €90 for groups A, B, C and €120 for groups D, E,F,Q by paying an additional €10 per rental day choosing the CDWplus (COLLISION DAMAGE WAIVER PLUS).

THEFT & FIRE PROTECTION (TPC & FP):

Theft & fire protection is an optional service which, if accepted, reduces the renter’s financial responsibility in case of theft and fire €1500, for groups A, B, C,and € 2500 for groups D, E,F,Q, by accepting a charge of €4 and €7 respectively per rental day. This excludes any thefts of personal effects. Damages to the interior, glasses and underneath the car. When the driver causes an accident under the influence of drugs or alcohol. If the driver of the vehicle is unauthorized as a driver in the rental agreement. If the renter doesn’t take all the necessary precaution measures for secure parking and locking of the car. If the car is illegally parked. Damage caused as a result of the vehicle being driven on a road that was not suitable for that vehicle.

INSURANCE EXCLUSIONS

INCLUDED

• Full Insurance
• Unlimited kilometers
• Local taxes and VAT 24%
• Replacement in case of breakdown
• Additional driver
• 24/7 telephone service
• 24/7 road assistance
• Road map of Crete
• Cleaning, maintainance, oil and greasing
• Baby seat or booster
• No additional charges on flight delays

EXTRAS

Children seats

We can provide the suitable seat for every child:

• baby seat
• booster
1st Baby Seat or 1st booster is free of charge. Each extra costs 2 € /day, payable on arrival.

Navigation System

We can provide a GPS for every rental. The charge for the GPS is 3 € per day, payable upon arrival.

Delivery at a different place

Delivery costs in Heraklion (airport/port/hotel) are always included in our rates. Additional costs may occur for every delivery which does not take place in Heraklion. We’ll inform you thoroughly upon your request.

USEFUL INFORMATION

Payment methods

Payment on arrival: you can pay on the day of car delivery by cash or with credit card (Visa, Master Card, American Express).

Payment before arrival: using PAY PAL or by making a deposit to our bank account.

Documentation needed on time of rental

We cannot be held responsible for rentals rejected if you do not present the following documents on collection of your car. On collection of your vehicle you need:

• Full valid national driver’s license
• Passport
• Identity Card

Flight delays

We are informed all the time about flight arrivals as well as any changes that might occur. We wait for your arrival to deliver your car, even if there is a delay. There are no charges on delays.

TERMS

Age Requirements

Minimum driving experience is 1 year. For rental of vehicle from category A until D clients must be at least 23 years old. For category E,& clients must be at least 25 years old. The maximum age is 72 years.

Rental Length

Minimum rental period is 1 day.

Cancellation policy

There is no cancellation fee, if you inform us at least 48 hours before the scheduled arrival date.

If you inform us in less than 48 hours before the scheduled arrival date a cancellation fee of 20% of the reservation cost will be charged.

Late Returns

For vehicle drop-offs, a maximum tolerance of 1 hour is allowed, after which, an extra day’s rental will be charged.

Fuel Policy

Fuel is always paid by the customer. The customer is obliged to return the car with the same level that he rented.

Car Delivery Information

Please inform us if something changes on your arrival, so our representative will be on time*. Generally, our representative is waiting for you, holding a sign.

• AIRPORTS: outside the Arrivals exit door - outside the airport.
• PORTS: in front of the Passengers’ Station.
• HOTELS: at the reception of your hotel.

*Please note that if time of rental falls during closed-office hours 22:30-07:00, an additional fee of 10€ will be charged.

Driving Abroad

Vehicles can’t be taken outside of mainland Greece and the island of Crete.

Loss

In case of keys’ loss the client will be charged 120€. In case of documents’ loss the client will be charged 50€.

TRAFFIC FINES AND ADMINISTRATIVE SANCTIONS

Tickets and appended administrative sanctions resulting from any violation of the Greek Traffic law during rental period is solely the renter’s responsibility.

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